Privacy Policy

In2skin & Brows | Windsor, NSW

Last updated: 12 October 2026

At In2skin & Brows, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and how you can contact us about your information.

1. Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and contact details.

• Appointment and booking information.

• Skin concerns, consultation details, relevant medical history and treatment records.

• Treatment photographs, where appropriate and with relevant consent.

• Purchase history, payment and transaction information.

• Information you provide through our website, social media advertisements and enquiry forms.

• Your communication and marketing preferences.

Some consultation and treatment information may be considered sensitive health information. We handle this information with additional care and obtain consent where required.

2. How we use your information

We collect and use personal information to:

• Respond to enquiries and contact you about treatments you have expressed interest in.

• Arrange and manage appointments.

• Conduct consultations and assess treatment suitability.

• Maintain client records and treatment history.

• Process purchases and payments.

• Provide appointment reminders and relevant service communications.

• Send promotional emails and SMS messages where permitted by law.

• Improve our services and client experience.

• Meet our legal and professional obligations.

3. Facebook and Instagram enquiries

When you submit an enquiry through our Facebook or Instagram advertisements, we may collect your name, email address, telephone number and information you voluntarily provide about your skin concerns.

Our team may contact you by telephone, email or SMS to respond to your enquiry, answer questions and assist with a booking.

Your information may be manually entered into our salon management system, Phorest, to manage your enquiry and any subsequent appointments.

Submitting a treatment enquiry does not automatically mean you have subscribed to ongoing promotional marketing.

4. Phorest and other service providers

We use Phorest to assist with appointment bookings, client records, consultation information, communications and salon management.

We may also use other service providers, including Wix, Meta and payment processing providers, to operate our website, manage enquiries and provide our services.

These providers may process or store information on our behalf, including in locations outside Australia. Where required, we take reasonable steps to ensure personal information is handled appropriately.

5. Email and SMS marketing

We may send information about treatments, products, events and special offers where we have the necessary consent or are otherwise permitted to do so under Australian law.

You can unsubscribe from promotional communications using the unsubscribe option provided or by contacting us directly.

Unsubscribing from marketing will not prevent us from sending necessary appointment or service-related communications.

6. Treatment photographs

We may take photographs to document treatment progress and maintain appropriate client records.

We will seek separate permission before using identifiable client photographs for promotional purposes, including on our website or social media.

7. Storage and security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Information is retained for as long as reasonably necessary for the purposes described in this policy or as required by applicable law.

8. Accessing or correcting your information

You may contact us to request access to, or correction of, personal information we hold about you.

We will respond to requests in accordance with applicable privacy laws.

9. Privacy concerns and complaints

If you have questions or concerns about how your personal information has been handled, please contact us using the details below.

We will review your concern and respond within a reasonable timeframe. Where applicable, you may also contact the Office of the Australian Information Commissioner.

10. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, technology or legal obligations. The current version will be available on our website.

Contact us

In2skin & Brows
Windsor, NSW, Australia
Email: hello@in2skinandbrows.com
Website: www.in2skinandbrows.com